Overview
At Orchid Fashions, we ensure that every product is quality-checked before shipping.
However, if you receive a damaged or wrong product, we are happy to assist.
📌 Returns and exchanges are accepted only in the following cases:
- Damaged product received
- Wrong item delivered
⛔ We do not accept returns or refunds for:
- Change of mind
- Color or style differences due to screen display
- Used or worn items
- Accessories or jewellery without original packaging
Mandatory Condition
To verify product damage at delivery:
✅ Courier package opening video is compulsory
The video must show:
- The full unopened package
- Continuous recording while opening (no cuts or edits)
- Clear view of the damage/issue
Without a valid unboxing video → Return/Exchange cannot be approved.
Request Timeline
You must notify us within 24 hours of product delivery.
Requests after this period will not be eligible.
Refund or Exchange Approval
Once we receive your request and verify the issue:
✅ We will approve a replacement of the same product
✅ If stock unavailable → refund will be processed to original payment method
Refund timeline depends on your bank/payment provider.
Return Shipping
- If the issue is verified from our side → We cover shipping
- If claim is invalid or video is not clear → No return accepted
Customers must pack the product securely in original packaging.
Sale Items
All discount / offer / sale items are non-returnable & non-refundable, except if damaged on arrival (with valid proof).
Gifts
If the product was received as a gift and damaged:
✅ Replacement will be provided for the same item (if approved)
Customer Support
For return or exchange requests:
📩 Email: orchidfashions11@gmail.com
📞 Phone: 7736 211 211
